The slow step
The guest was ready. The answer was trapped across disconnected sources.
Availability enquiries required the operations team to move between different booking sources, check options manually, and coordinate an answer. During busy periods, a useful response could take up to two days—long enough for a guest to move on.
Before
Disconnected booking sources
Méllon built
One live availability search
After
A confident answer in seconds
What changed
- Availability could be checked from one operational interface
- Response time fell from a multi-day loop to an immediate lookup
- Fewer booking opportunities waited on internal coordination
- The team kept its existing sources while gaining one usable view
The client remains unnamed here to respect confidentiality. The operational context and timing result are published without inventing a testimonial or implying an endorsement that has not been authorised.